Customer Support


Austin N.C., Inc. is well known for providing the best customer support in our field.   Our experienced technical staff is well versed in all aspects of manufacturing and are always ready to help...

Under the Austin N.C., Inc. Continuous Support Program our customers are guaranteed:

If you require assistance feel free to send us am email at support@austinnc.com or call our support line at (512) 458-1112 x12.


Order Printed Manuals.

If you would like a bound hard copy of any of our manuals click here and you will be taken to our online printed documentation order page.


Send us a Customer Support Request!

To send us a request for support on any problems you are having with our software click here.


Postprocessor Library

If you are using Austin N.C.'s G-POST you already know that regardless of your computing platform, the G-POST configuration files can be moved from one system to another at will.   Through the years Austin N.C. has developed numerous Custom Postprocessors.  

There are three (3) categories of postprocessors, click on the category you wish to access and you will be taken to a list of postprocessors.   On each catagory page you can select the postprocessor that you would like and fill out a request form.   Our support staff will verify the information you provide and send you the post via email.   If you have special delivery requirement you can specify them on the request form.

Note:   You must have a valid NC G-POST license to be able to utilize these postprocessors.   If you do not currently have a license or you are not sure please state this in the comment area of the form or contact us directly.   To receive a postprocessor you must be enrolled in our Continuous Support Program (CSP).   If you are not sure it your company is enrolled, or you would like to enroll, contact us at 512/458-1112, 8:00am to 5:00pm CST, or fax your request to (512) 458-5474.   You can find out more about CSP by clicking here.

Mill Posts      Lathe Posts      Wire EDM Posts


Download Factory Interface Language (FIL) Samples.

Austin N.C. is making available a collection of sample FIL files.   Included are many of the common routines needed to build a custom postprocessor.   These files are contained in a single ZIP file, to download them click here.


Software License Manager

We offer both Software Node and Server Licenses.   If you would like to find out more about Software Licenses or you would like to download the System ID generator click here.


Sentinel Systems Driver from

When using any of Austin N.C.'s NC products under Microsoft Windows NT or 2000 you must load the Rainbow Technologies Sentinel Systems Driver.   Click here to download the file that contains the drivers.   Once you have downloaded the file, simply execute it, you should see a dialog box that says "Sentinel Systems Drivers Version PD-5.33.   Click the OK box and the WinZIP Self-Extractor dialog box will appear.   Specify the name of a temporary directory to extract the driver files into.   Once this is completed go to the temporary directory used above and execute the file SETUP.EXE.

NOTE: You must be logged in as Administrator to do this!